Terms of Service
These Terms of Service apply when you visit the Landriette Scented Serenity website, contact us, request a quote, place an order, or purchase any product or service from us. By using our website or placing an order, you agree to these Terms.
1. About Landriette Scented Serenity
Landriette Scented Serenity creates personalised scented candles, memorial candles, wedding and business gifts, custom fridge magnets, and handmade natural products.
2. Custom Orders
Many of our products are made to order and may be personalised with your chosen image, wording, logo, colour, fragrance, candle style, or other design elements.
When placing a custom order, you are responsible for providing clear and correct information, including:
- Product choice
- Image, logo, or artwork
- Names, dates, wording, or message
- Colour preferences
- Fragrance preferences
- Quantity
- Delivery details
- Deadline or event date, where applicable
We will do our best to create your order according to the information provided, but final results may vary slightly because items are handmade.
3. Artwork and Approval
For personalised products, we may prepare or refine artwork based on the content you provide.
You must carefully check all artwork, spelling, names, dates, images, colours, and layout before approving production.
Once artwork is approved and production has started, changes may not be possible. If changes are possible after approval, extra costs or delays may apply.
We are not responsible for mistakes that were present in the information you supplied or in artwork that you approved.
4. Images, Logos, and Content Supplied by Customers
You confirm that you have the right or permission to use any image, logo, wording, name, date, memorial content, design, or other material you send to us.
You agree that the material you provide must not:
- Infringe someone else's copyright, trademark, privacy, or other rights
- Be unlawful, harmful, threatening, abusive, defamatory, offensive, or discriminatory
- Contain content that we reasonably consider inappropriate
We may refuse to produce any order if the supplied content is unlawful, offensive, inappropriate, or likely to infringe another person's rights.
5. Product Descriptions and Availability
We try to describe our products as accurately as possible. However, because products are handmade and customised, slight differences may occur in colour, shape, fragrance strength, finish, size, artwork placement, or appearance.
Product availability may depend on stock, materials, candle sizes, fragrances, colours, quantities, and production capacity.
We may recommend alternatives if a requested option is unavailable.
6. Prices and Quotations
Prices may depend on product type, candle size, quantity, artwork requirements, fragrance, colour, packaging, delivery method, and any special requests.
A quotation is only valid for the order described in that quotation. Changes to the order may change the price.
We may correct pricing or quotation errors before accepting or completing an order.
7. Payment
Orders start after EFT payment reflects.
We may require full payment before production begins, especially for custom or personalised orders.
If payment is delayed, production and delivery timelines may also be delayed.
You are responsible for using the correct payment reference and sending proof of payment if requested.
8. Production Times and Deadlines
Production time depends on the product type, quantity, artwork requirements, material availability, payment confirmation, and order queue.
We will do our best to meet agreed deadlines, but timelines are estimates unless specifically confirmed in writing.
We are not responsible for delays caused by late payment, late artwork approval, incorrect information, supplier delays, courier delays, events outside our control, or changes requested after approval.
9. Delivery
Nationwide delivery is available by courier or PAXI.
Delivery costs depend on parcel size, weight, delivery location, and delivery method.
Once an order has been handed to the courier, PAXI, or delivery provider, delivery timing is handled by that provider. We are not responsible for delays caused by the delivery provider, incorrect delivery details, failed delivery attempts, or circumstances outside our control.
You must provide accurate delivery details and ensure that someone is available to receive the parcel where required.
10. Collection
Where collection is arranged, the collection date and time must be agreed with us in advance.
Orders should be collected within the agreed timeframe. We are not responsible for damage, loss, or delays caused by late collection after the order is ready.
11. Cancellations and Changes
Because many products are personalised and made to order, cancellations or changes may not be possible once payment has been made, artwork has been approved, materials have been purchased, or production has started.
If you need to change or cancel an order, contact us as soon as possible. We will confirm whether the change or cancellation is possible.
If costs have already been incurred, those costs may be deducted from any refund or may remain payable.
Nothing in these Terms limits any rights you may have under applicable South African consumer protection laws.
12. Returns, Refunds, and Defective Products
Because personalised products are made specifically for you, they generally cannot be returned or refunded because you changed your mind, entered incorrect details, approved incorrect artwork, chose the wrong fragrance or colour, or no longer need the item.
If a product is defective, damaged, or materially different from what was agreed, please contact us as soon as possible with photos and details of the issue.
We may offer a repair, replacement, refund, or another reasonable solution depending on the circumstances and applicable law.
Refunds or replacements will not be offered where damage was caused by misuse, incorrect candle care, heat exposure, incorrect storage, late collection, courier handling outside our control, or failure to follow care instructions.
13. Candle Safety
Candles must be used responsibly and never left unattended. By purchasing or using our candles, you agree to follow basic candle safety practices, including:
- Never leave a burning candle unattended
- Keep candles away from children and pets
- Keep candles away from curtains, paper, bedding, decorations, and flammable items
- Place candles on a heat-resistant, stable surface
- Do not move a burning candle
- Do not burn candles near drafts or fans
- Stop using the candle if the container, pot, or surrounding surface becomes too hot or unsafe
- Follow any care or safety instructions provided with the product
We are not responsible for injury, fire, loss, or damage caused by misuse, unsafe burning, failure to follow instructions, or use of candles in an unsafe environment.
14. Natural and Personal-Care Products
Some handmade natural products may contain oils, waxes, fragrances, salts, or other ingredients that may not be suitable for every person.
Please check ingredients where provided and avoid using a product if you are allergic, sensitive, pregnant, breastfeeding, under medical care, or unsure whether the product is suitable for you.
Natural and personal-care products are not intended to diagnose, treat, cure, or prevent any medical condition.
If irritation or discomfort occurs, stop using the product. Seek medical advice where necessary.
15. Gift and Memorial Products
Memorial candles and personalised gifts are made with care and sensitivity based on the information you provide.
You are responsible for checking that all names, dates, photographs, wording, and details are correct before approving production.
We understand that memorial and event orders may be time-sensitive, and we will do our best to assist where possible, but we cannot guarantee urgent deadlines unless confirmed in writing.
16. Website Use
You may use our website only for lawful purposes. You may not:
- Interfere with the website's security or functionality
- Attempt to gain unauthorised access to the website or related systems
- Copy, scrape, or misuse website content
- Use the website to send harmful, unlawful, or misleading information
- Upload or submit viruses, malicious code, or harmful material
We may restrict access to the website if we believe it is being misused.
17. Intellectual Property
All website content, including text, product descriptions, photographs, graphics, layout, branding, and design elements, belongs to Landriette Scented Serenity or is used with permission.
You may not copy, reproduce, modify, publish, distribute, or use our website content without permission.
Customer-supplied images, logos, wording, and artwork remain the responsibility of the customer. By sending content to us, you give us permission to use it only for the purpose of preparing, producing, and completing your order, unless otherwise agreed.
18. Photos of Completed Orders
We may ask for permission to photograph or share completed products for portfolio, gallery, website, or social media purposes.
We will not intentionally share sensitive personal information from a custom product without permission. If you do not want your order photographed or shared, please tell us in writing.
19. Limitation of Liability
To the fullest extent allowed by law, Landriette Scented Serenity will not be liable for indirect, incidental, special, or consequential loss, including loss of profit, loss of business, emotional distress, event-related loss, or delivery delays outside our control.
Our liability for any order is limited to the amount paid for that order, unless the law requires otherwise.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
20. Events Outside Our Control
We are not responsible for delays or failure to perform caused by events outside our reasonable control, including supplier delays, courier delays, strikes, load shedding, power outages, extreme weather, accidents, illness, system failures, or other unexpected events.
21. Privacy
Personal information is handled according to our Privacy Policy.
By contacting us, using our website, or placing an order, you agree that we may process your personal information for order processing, communication, delivery, business administration, and legal compliance.
22. Changes to These Terms
We may update these Terms from time to time. Any updated version will be posted on our website. Continued use of our website or services after updates means you accept the updated Terms.
23. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
24. Contact Us
For questions about these Terms, orders, products, payments, delivery, returns, or custom requests, please contact: