Privacy Policy
Landriette Scented Serenity respects your privacy and is committed to protecting the personal information you share with us when you visit our website, contact us, request a custom order, or buy from us. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have in relation to your personal information.
1. Who We Are
Landriette Scented Serenity creates personalised scented candles, memorial candles, wedding and business gifts, custom fridge magnets, and handmade natural products.
2. Information We Collect
We may collect personal information when you contact us, submit an order request, communicate with us, or use our website. This may include:
- Your name and surname
- Your phone number
- Your email address
- Your delivery address or general delivery location
- Order details, including product type, fragrance, colour, candle size, wording, dates, images, logos, or design preferences
- Payment-related information, such as proof of EFT payment or payment confirmation
- Messages, enquiries, feedback, or instructions you send to us
- Information shared through WhatsApp, email, website forms, or other communication channels
- Technical website information such as browser type, device information, pages visited, and general website usage information
If you send us photos, names, dates, memorial wording, logos, or other personal content for a custom product, you confirm that you have the right or permission to share that information with us for the purpose of creating your order.
3. How We Collect Information
We collect information when you:
- Fill in a form on our website
- Contact us by phone, WhatsApp, email, or social media
- Request a quote or custom order
- Send artwork, images, wording, logos, or design instructions
- Make payment or send proof of payment
- Arrange delivery or collection
- Browse or interact with our website
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries
- Prepare quotations
- Create and process custom orders
- Design, edit, and approve personalised artwork
- Confirm payment
- Arrange courier, PAXI, or other delivery services
- Communicate with you about your order
- Provide customer service and support
- Keep order and business records
- Improve our website, products, and customer experience
- Comply with legal, tax, accounting, and business obligations
- Protect our rights, property, customers, and business
We only use your personal information for legitimate business purposes and for the reason it was provided, unless the law allows or requires us to use it for another lawful purpose.
5. Personalised Images, Logos, and Wording
Because many of our products are personalised, you may provide images, names, dates, messages, logos, or other custom content.
We use this information only to prepare artwork, communicate with you about your design, produce your order, and keep necessary order records.
You are responsible for ensuring that any image, logo, wording, name, date, or other content you provide does not infringe another person's rights and that you have permission to use it.
6. Marketing Communications
We may use your contact details to send you updates about products, offers, or services where allowed by law or where you have agreed to receive them.
You may ask us to stop sending marketing messages at any time by contacting us at info@landriettescentedserenity.co.za.
7. Sharing Your Information
We do not sell your personal information.
We may share your information only when necessary with trusted third parties who help us run our business, such as:
- Courier, PAXI, or delivery service providers
- Website hosting or technical service providers
- Email, WhatsApp, or communication service providers
- Payment, accounting, or bookkeeping service providers
- Professional advisers, where needed
- Legal or regulatory authorities, where required by law
We only share the information needed for the relevant purpose.
8. Delivery Information
If your order is delivered, we may share your name, phone number, delivery address, and parcel details with the courier, PAXI, or delivery provider so that your order can be delivered.
Once your parcel has been handed to a delivery provider, that provider may process your delivery information according to its own privacy practices.
9. Cookies and Website Information
Our website may use cookies or similar technologies to help the website work properly, improve performance, understand website traffic, and improve the user experience.
You can adjust your browser settings to block or delete cookies. Some parts of the website may not work correctly if cookies are disabled.
10. Keeping Your Information Safe
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Although we take reasonable care, no website, email, WhatsApp message, or online system can be guaranteed to be completely secure. You share information with us at your own risk, and we encourage you not to send unnecessary sensitive information.
11. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including:
- Completing your order
- Providing customer support
- Keeping business, tax, accounting, and legal records
- Resolving disputes
- Protecting our rights
- Complying with legal obligations
When we no longer need your personal information, we will take reasonable steps to delete, destroy, or de-identify it.
12. Your Rights
You may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate or outdated information
- Ask us to delete information where we are legally allowed to do so
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Ask us to stop sending marketing communications
To make a privacy request, contact us at info@landriettescentedserenity.co.za. We may need to verify your identity before actioning certain requests.
13. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before sharing personal information with them.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on our website. Continued use of our website or services after updates means you accept the updated Privacy Policy.
15. Contact Us
For privacy questions, personal information requests, or concerns, please contact: